Troubleshooting

1. Check the timestamp in the display header. E-paper keeps the last image even without power.
2. Connect USB power if the battery may be low.
3. If Settings is open, finish saving and choose Exit settings. Automatic refreshes pause while Settings is open.
4. Check your chosen refresh interval and the active profile’s inactive periods.
5. Open Settings again and check the last successful update and any error. When controls are unlocked, try Refresh now.

If connection errors appear, follow Wi-Fi & connection help. Short download failures can leave the previous train image on screen.

Check the selected station and update time first. A quiet location may have no train expected within the approaching window; station statistics can appear instead.

Lineside relies on available live railway data. Gaps, uncertain routes or changes at junctions can mean a train appears late, changes estimate or does not appear. Restarting your device cannot fill a gap in the source data.

Check coverage and read how predictions work. If the same service is repeatedly missing, send support the location, date, approximate time and train details if you have them.

Press KEY2 and keep Settings open. Put your phone on the same Wi-Fi and use the QR code or IP address currently on the device screen. In battery modes, the settings page normally isn’t reachable between updates.

Use the code from your own display. If Settings has timed out, reopen it and unlock again. Follow the connection checks if it still won’t open.

Each settings page has its own Save button. Wait for confirmation, then select Exit settings. If a save fails, keep the page open and retry after checking the device connection.

Editing a profile does not automatically activate it: choose Use on device. The quick-access Stations list is separate from profile stations. Choosing a station with KEY0 pauses profile playback; select a profile again to resume its rotation and schedule.

If you’re still stuck, open Diagnostics while the device is in Settings and use its download option. Include the diagnostic file, firmware version, what you expected to happen and what appeared on screen. A photo can help too.

For an order query, include your LI- order reference. Don’t send Wi-Fi passwords or the on-screen control code. Diagnostics exclude credentials.