Cancelling, returning and faults.

Cancelling before dispatch

Email [email protected] with your order reference at any time before your unit is dispatched and we will cancel it and refund you in full.

Changing your mind after delivery

Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your unit to tell us you are cancelling, and a further 14 days to send it back. You do not need to give a reason.

Return the display and any supplied accessories in good condition and safe packaging. Original packaging is preferred where you still have it, but is not a condition of your statutory right to cancel. You are responsible for the cost of returning it.

We refund the full price within five working days of receiving and checking the returned unit — or sooner where a shorter statutory deadline applies.

If your unit is faulty

Under the Consumer Rights Act 2015, if a unit is faulty you are entitled to a full refund within the first 30 days, and to a repair or replacement after that. In practice: tell us what is wrong and we will agree the fastest way to put it right, at our cost.

Lineside Ink is not a personalised product, so this applies in full — there is no personalisation exclusion.

Damaged or lost in transit

Tell us and we will replace it or refund you. Chasing the courier is our job, not yours.

If the battery is damaged

If the display or battery becomes damaged, swollen or unusually hot, switch it off, unplug it and stop using it. Contact Lineside Ink before attempting to return it. Do not post a damaged battery unless we provide appropriate return instructions.

How refunds are paid

Refunds are issued through Revolut, back to the payment method you used. There is no separate deposit or balance to unpick — the whole purchase was a single payment, so a refund is a single refund.

There is no separate commercial warranty beyond this. Your statutory rights apply throughout.

Request a return

Enter your order reference and the email address you ordered with, and we’ll take it from there.

Or email [email protected] directly, quoting your order reference. See also the terms of sale and support.