Support

Need a hand?

Ask about a railway location, get help setting up, or tell me about an order. Your email comes straight to the person who designed and built Lineside Ink.

Contact

Email: [email protected]

Response time: We reply within one working day, Monday to Friday, excluding public holidays.

If your question is about an existing order, include your order reference (it looks like LI-XXXXXX and is in your confirmation email) — it saves a round trip.

What to contact us about

Setting up your display or connecting to Wi-Fi
Charging and battery questions
Coverage — checking a location before you order
Delivery and dispatch
Returns, cancellations and faults
Safety concerns, including a damaged or unsafe battery

If the display or battery becomes damaged, swollen or unusually hot, switch it off, unplug it and stop using it. Contact Lineside Ink before attempting to return it. Do not post a damaged battery unless we provide appropriate return instructions.

Seller details

Trading name: Lineside Ink

Legal seller: Pixel Blox Ltd, company number 15734536

Designed, assembled and tested in Hertfordshire.

What to read first

You can also find the details here: coverage for whether a location is supported, product for specification and display modes, delivery for dispatch timing, and returns for cancellations and faults.